Privacy policy

This Privacy Policy describes how Global Power ("globalpower.net", the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Device information

  • Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples: name, billing address, shipping address, payment information (including credit card numbers and other payment methods supported at checkout), email address, and phone number.
  • Purpose: to provide products and services to you, fulfill our contract, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and—when in line with your preferences—provide you with information or marketing relating to our products or services.
  • Source: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, and with payment processors and shipping carriers as needed to complete your order.

Customer support information

  • Examples: your name, email address, order number, and the contents of any message or attachments you send us.
  • Purpose: to provide customer support.
  • Source: collected from you.
  • Disclosure for a business purpose: shared with our processors Shopify and HubSpot, and any email or help-desk providers we use to respond to you.

Minors

The Site is not directed to individuals under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use HubSpot as our customer relationship management (CRM) and email marketing platform. HubSpot processes contact details and engagement data so we can send you marketing communications and respond to your inquiries. You can read more here: https://legal.hubspot.com/privacy-policy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Marketing and Analytics

We use Shopify's built-in analytics to understand how visitors use our Site. We also use HubSpot to send marketing communications (such as product updates and offers) and to understand how recipients engage with them; HubSpot may use cookies and similar technologies to measure this engagement. We do not use third-party advertising networks to serve you targeted ads on other websites.

You can opt out of our marketing emails at any time by clicking the "unsubscribe" link in any marketing message or by contacting us at the email below.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and—where you have consented—keeping you up to date on new products, services, and offers.

Lawful basis (GDPR)

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA") or the United Kingdom, we process your Personal Information under the following lawful bases: your consent (including for marketing communications); the performance of the contract between you and the Site; compliance with our legal obligations; to protect your vital interests; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, see the "Your rights" section below.

Automatic decision-making

If you are a resident of the EEA or UK, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision has a legal or otherwise significant effect on you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, including: a temporary denylist of IP addresses associated with repeated failed transactions (a small number of hours), and a temporary denylist of credit cards associated with denylisted IP addresses (a small number of days).

Selling Personal Information

We do not sell your Personal Information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act ("CCPA").

Your rights

GDPR / UK GDPR — If you are a resident of the EEA or UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, contact us using the information below. Your Personal Information may be processed and stored outside your country of residence, including in Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA (California) — If you are a resident of California, you have the right to access the Personal Information we hold about you (the "Right to Know"), to port it, to request deletion, and to opt out of the sale or sharing of your Personal Information. To exercise these rights, contact us using the information below. To designate an authorized agent to submit requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and analytics cookies, to make your browsing experience better and to understand how the Site is used. We also use HubSpot cookies (for example, __hstc, hubspotutk, __hssc, __hssrc) to support our marketing and to recognize returning visitors.

The length of time a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. You can control and manage cookies through your browser settings, though removing or blocking cookies can negatively impact your experience and parts of our Site may no longer be fully accessible.

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@globalpower.net or by mail using the details below:

Global Power
420 Industrial Blvd, Jasper, TN 37347, United States

Last updated: June 14, 2026

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. EEA residents can find their local authority via the European Data Protection Board: https://edpb.europa.eu/about-edpb/about-edpb/members_en. UK residents can contact the ICO: https://ico.org.uk/make-a-complaint/.